Customer Information

Lecico is one of the world’s largest designers and manufacturers of bathroom suites and fittings. Exporting to over 50 countries worldwide, our outstanding reputation is founded on design-rich products that have been crafted to the highest manufacturing standards.

Our ongoing quest for superior quality continues to draw acclaim from around the world. All Lecico products are subjected to a wide range of quality checks and controls throughout design and production. The standards we manufacture to include the UK BS 3402 Specification for Quality of Vitreous China Sanitary Appliances.


Health & Safety and the Environment

Lecico is also committed to conducting its business in a responsible manner. We protect the health and safety of our people, fulfill all applicable legal obligations, and continue to work hard to minimize our impact on the environment. Our environmental policies cover packaging and waste reduction, as well as sustainability of materials. We ensure these policies are communicated to all of our people to ensure a united effort towards our objectives.

Lecico is currently ISO certified for ISO 18001 Health and Safety; ISO 14001 Environmental; and ISO 9001 International Quality Management Standards.
WRAS Approval

All inlet valves and flushing mechanism currently supplied by ourselves have achieved without exception WRAS approval for use in the UK.


CE Compliant

All Lecico products that fall under current CE mark legislation are compliant.


Customer Care

Lecico are committed to the highest standards of customer care. Our core objective is to maintain customer loyalty through exceptional products and service.

All of Lecico’s bathroom products come with an extensive manufacturer guarantee*. We offer:

  • Lifetime guarantee on ceramic products.
  • 5 year guarantee on soft close seats.

Great care is taken to ensure that products are always supplied in perfect condition. However, we always recommend that you check your purchase prior to installation.

Our guarantees apply to manufacturing defects only, and do not apply to accidental damage, wear and tear, or any item or component rendered defective by unsatisfactory planning, faulty installation, improper or negligent use, or damage resulting from failure to maintain the product.

Cleaning Guidelines


Ceramics should be cleaned regularly with warm soapy water. Rinse, dry and polish with a soft clean cloth. Regular cleaning will prevent the build-up of lime scale.
Be aware that some cleaners can damage the surface of ceramics and fittings – particularly if left on for a long period of time. We particularly advise against the use of strong cleaners that contain abrasives or chemicals.


The surface should be cleaned regularly with warm soapy water. Abrasive cleaning agents may damage the surface.

Chrome plated fittings

Clean regularly with a soft cloth and warm soapy water. Rinse, dry and polish with a soft clean cloth. Do not use household cleaners that contain abrasives or chemicals.

Cleaning Guidelines

Commitment to water saving

At Lecico we are aware that water is a unique and limited resource. We are committed to reducing the amount of water used in the operation of our WC’s; and all now come with a dual flush mechanism as standard. In addition we are now able to offer an increasing number of products within our ranges which only require 4/2.6 Litres of water. This represents a significant saving on household bills.


BMA Water Label

We’ve also pledged our commitment to the European Water Label scheme, which was initially developed by the Bathroom Manufacturers Association and is now operated by the Water Label Company. This voluntary scheme provides comparative information on the volumes of water used between similar products to help inform consumers who wish to choose more water-efficient products for their homes. All of our WC’s are independently tested and have a green water label score.

Environmental Policy

Lecico seeks to:

  • Minimise the use of all materials, supplies and energy – and wherever possible use renewable or recyclable materials.
  • Minimise the quantity of waste produced in all aspects of our business.
  • Adopt an environmentally sound transport policy.
  • Communicate our environmental policy to all staff and encourage them to participate in the achievement of our goals.
  • Supply and promote, wherever possible, those products, which contribute to energy conservation and do not damage the environment.
  • Ensure that the Company continues to meet present and future environmental standards and legislation.

Packaging and Waste Reduction Policy

All Lecico companies seek to:

  • Purchase recycled and recyclable packaging where practicable, including pallets and cartons.
  • Return reusable pallets to suppliers.
  • Reuse packaging opened at branch level for internal transfers and deliveries.
  • Actively take part in recycling and reclamation schemes.
  • Within its businesses embrace electronic communication aimed at significant reduction in internal paperwork throughout the Company.
  • Ensure that the Company continues to meet present and future environmental standards and legislation.

All descriptions and specifications contained in this brochure are intended to represent a general idea of the goods. They do not form part of a contract, or give rise to any collateral liability upon the company.

Our policy is one of continued improvement, and we reserve the right to change designs and specifications at any time without notice.

All sizes are approximate at time of publication date. All colours and finishes in this brochure are as accurate as printing processes will allow.

Declaration of performance

What is a DoP?

A DoP (Declaration of Performance) is a written statement that demonstrates that a company has manufactured a product to a harmonised standard or a European Technical Assessment.

The DoP details the product, to which standard it has been tested and where relevant, how it has performed in relation to that standard.

All products manufactured for sale in the EU should carry the CE mark to demonstrate conformity to the standards in place.

Standard Terms and Conditions for Sale of Goods

Conditions of Sale

1. Definition:

The “Company” shall mean LECICO PLC and “the Purchaser” shall mean the other party in any quotation offer or contract with the Company.

2. Application:

No addition to variation of or exclusion of these conditions or any of them (whether contained in any official order form of the Purchaser or otherwise) shall be binding on the Company unless the Company has expressly and specifically accepted such addition, variation or exclusion in writing, which can include email or post.

3. Prices and Quotations:

Printed prices and / or quotations are subject to alteration or withdrawal without notice. Prices charged are those ruling at date of despatch, unless specifically accepted by the Company as otherwise in writing.

4. Value added Tax:

All prices quoted are exclusive of VAT, which will be charged at the rate applicable at date of despatch.

5. Literature:

All catalogues, brochures, specifications or other technical characteristics, data or descriptive matter including any sales promotional material issued by the Company are intended to give a general description of the goods offered and shall not form part of any contract unless it shall be expressly agreed otherwise in writing.

6. Illustrations:

Illustrations are given for the guidance of the Purchaser and are intended to show the types of fittings offered. The Company does not undertake to supply as illustrated.

7. Suitability:

Whilst the Company makes every effort to ensure that goods supplied are of merchantable quality, it gives no warranty either express or implied as to their suitability for any special conditions or particular of which the Purchaser must be the sole judge.

8. Special Goods:

(a) Orders for special goods to Purchaser’s specifications or outside the Company’s standard stock range once placed may not be cancelled without the Company’s agreement in writing.
(b) Cancellation will only be accepted subject to payment of all expenses incurred by the Company and such additional charge, not exceeding the cost of the order as placed, as may be made by the Company to cover loss of profit by way of a penalty.
(c) The Purchaser will hold the Company indemnified absolutely against all claims, expenses and charges in respect of goods made to the Purchaser’s specification and against any claim for loss, injury or damage howsoever caused which may be sustained by any third party after delivery of goods.

9. Direct Orders and Site Deliveries:

The Company will dispatch goods to a third party at the Purchaser’s risk. Carriage will be applied in accordance with clause 12.

10. Special Routing:

Goods delivered by post or carrier at the request of the Purchaser will be sent at the Purchaser’s risk and any carriage and expenses incurred will be charged to the Purchaser.

11. Boxes and Packing:

As far as possible the Company packs goods in cartons, pallets or chests free of charge but where it is necessary to use crates or cases. These will be charged to the Purchaser at cost.

12. Carriage:

(a) Goods delivered that exceed the minimum order requirements of the Company and are ordered and delivered in accordance with the delivery service of the Company, at the time of delivery and as advised to the purchaser from time to time, are delivered free of charge.
(b) The Company reserves the right to charge the Purchaser carriage for any delivery of goods that are not in accordance with this clause.

13. Delivery:

(a) Any delivery dates or periods quoted by the Company are estimates only, given in good faith and the Company shall not be liable for any loss or damages, whether direct or consequential, resulting from any failure to meet such delivery dates or periods.
(b) All goods shall be delivered to the Purchaser’s premises in the United Kingdom and risk in the goods shall pass on such delivery.
(c) Goods offered from stock are offered subject to their still being available when the Purchaser’s order is executed.
(d) Delivery shall take place either;
(i) when the goods are unloaded at the location specified by the Purchaser and the delivery is made by the Company’s vehicle or the Company’s designated carrier; or
(ii) at the time of collection where the goods are collected from the Company’s premises by the Purchaser or his agent.

14. Risk:

The risk in the goods shall pass to the Purchaser on delivery and not when title of the goods passes.

15. Retention of Title:

(a) The Company shall continue to be the legal and beneficial owners of the goods supplied to the Purchaser until the Purchaser has paid for the goods in full and there are no other sums whatsoever due to the Company.
(b) Until ownership of the goods passes to the Purchaser in accordance with clause 15(a) the Purchaser shall store the goods, at no cost to the Company, separately from all other goods in its possession and mark the goods in such a way that they are clearly identified as the Company’s property.
(c) Should the goods be converted into a new product, whether or not such conversion shall be deemed to have been effected on behalf of the Company, the Company shall have legal and beneficial ownership of the new products.
(d) The Purchaser shall insure the goods and keep them insured to the full amount of the purchase price against all risk to the reasonable satisfaction of the Company until ownership in the goods passes from the Company to the Purchaser.
(e) The Company shall be entitled to enter the Purchaser’s premises for the purpose of removing goods they retain ownership of, including goods which have been converted into new products, if;
(i) the Purchaser is in default for longer than 7 days in the payment of any sum whatsoever due to the Company;
(ii) a receiver is appointed over the assets or the undertaking of the Purchaser;
(iii) a Winding Up Order is made against the Purchaser;
(iv) the Purchaser goes into voluntary liquidation (otherwise than for the purpose of reconstruction or amalgamation) or calls a meeting of or makes arrangements or composition with creditors; or
(v) the Purchaser commits any act of bankruptcy.

16. Non-delivery and Damaged in Transit:

(a) All goods should be signed for “unexamined” except under sub clause (c) below.
(b) Non-delivery of goods and goods received damaged must be notified to the Company in writing within 48 hours of delivery.
(c) Consignments delivered obviously damaged or partial delivery must be signed for as such and both the Company and the carriers notified immediately (where consignments are dispatched in more than one package the labels are marked with the number of packages in the consignment).
(d) Every notification to the Company by the Purchaser under this clause is to be made in writing.
(e) The Company accepts no responsibility for any loss or damage under this clause unless the above conditions are fulfilled completely.

17. Payment:

Payment of approved credit accounts shall be made within the calendar month following that in which the goods were dispatched and is strictly net. Overdue accounts will carry interest at the rate of two and a half per cent per month or any part thereof. Any default in payment shall entitle the Company to suspend, withhold or cancel delivery without prejudice to any subsequent claim which the Company may have for non-fulfilment.

18. Returns:

No goods may be returned without the prior written consent of the Company. A restocking charge will be made on all goods returned that the Company has properly and correctly delivered in accordance with the Purchaser’s order. Goods returned must be in a suitable condition for resale, clearly identified, adequately packed and delivered to the Company’s premises carriage paid. The Company may refuse to issue or reduce the amount of credit due to the Purchaser for goods returned if this clause is not adhered to by the Purchaser.

19. Faulty Goods:

(a) All claims in respect of faulty goods must be submitted by the Purchaser in writing, immediately upon the fault being discovered, giving full details of the fault and if fitted the conditions under which the faulty article was operating.
(b) The Company reserves the right to inspect any faulty goods on site should the Company so require otherwise all faulty goods must be returned to the Company’s premises carriage paid, clearly identified and giving date of supply.
(c) All claims are subject to the Purchaser proving that the faulty goods were supplied by the Company within the preceding 12 months.
(d) The Company gives no warranty either express or implied in respect of goods supplied by it but it does undertake to repair, refund the cost of or replace free of charge, at its absolute discretion, any goods proved to be faulty.
(e) Any admission of liability is invalid unless given specifically in writing and signed by a director of the Company.
(f) The Company’s liability under this clause shall be in lieu of all warranties or conditions and liabilities whatsoever implied by law, statute or otherwise as to the goods. Save as provided in this clause neither the Company nor its servants and agents shall be under any liability whether in contract, tort or otherwise howsoever, in respect of the goods or any injury, damage or loss whatsoever and howsoever resulting there from or from any work done in connection therewith.

20. New Accounts:

Consideration will be given to the granting of credit account facilities on receipt of the following information from the prospective Purchaser:
(a) Trading title and full details of proprietors, partners or directors including business activities.
(b) The name and address of the bankers to who reference may be made.
(c) Two approved trade referees.

21. Legal Jurisdiction:

Any contract subsisting between the Company and the Purchaser shall be construed in all respects in accordance with the Laws of England and Wales unless otherwise arranged is subject to the jurisdiction of the English Courts.

22. Clerical Errors:

Any omission or error is subject to correction without notice.

23. Enforcement:

Failure by the Company to enforce in full or part any particular clause of these conditions of sale shall not be taken as a waiver of any other clause.

24. Effective date:

The above terms and conditions are effective from 2016 and supersede any previous versions.