Customer Service Executive

Customer Service Executive

JOB TITLE:                 Customer Service Executive

DEPARTMENT:           Customer Service

REPORTS TO:            Commercial Manager

 

Principle Accountabilities

 

  • To liaise effectively with customers, dealing with after sales queries with SLA’s agreed
  • Log all aftersales queries on Sage CRM/Sales Force
  • Work with other departments to put processes in place to prevent re-occurrence of aftersales issues
  • To liaise with other departments & suppliers to assist with resolving ongoing issues.
  • To process returns via email/post, accurately and on the day of receipt
  • To answer and make a high volume of calls in a professional manner according to agreed standards
  • Respond to and follow-up all internal and external pricing/delivery/performance and quality issues
  • Using other computer systems such as Exchequer, Excel, Outlook, and Word

 

Knowledge, skills, and experience necessary

 

  • Previous experience in the Merchant Sales environment preferred
  • Previous experience in technical areas preferred.
  • Experience on Sales force software
  • Customer service experience required
  • Confident
  • Excellent Telephone Manner
  • Professional written and spoken communication skills
  • IT literate
  • Willingness and enthusiasm to be part of a team and supporting the department as needed.

 

Core Competences

  • Enthusiastic & drive to succeed
  • Creative
  • Self-motivated
  • Ownership and responsibility
  • Strong, charismatic presenter
  • Organised
  • Ability to work on own initiative
  • Good communicator
  • Excellent attention to detail
  • Analytical

 

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