Customer Service Executive

Customer Service Executive

JOB TITLE:                 Customer Service Executive

DEPARTMENT:           Customer Service

REPORTS TO:            Commercial Manager


Principle Accountabilities


  • To liaise effectively with customers, dealing with after sales queries with SLA’s agreed
  • Log all aftersales queries on Sage CRM/Sales Force
  • Work with other departments to put processes in place to prevent re-occurrence of aftersales issues
  • To liaise with other departments & suppliers to assist with resolving ongoing issues.
  • To process returns via email/post, accurately and on the day of receipt
  • To answer and make a high volume of calls in a professional manner according to agreed standards
  • Respond to and follow-up all internal and external pricing/delivery/performance and quality issues
  • Using other computer systems such as Exchequer, Excel, Outlook, and Word


Knowledge, skills, and experience necessary


  • Previous experience in the Merchant Sales environment preferred
  • Previous experience in technical areas preferred.
  • Experience on Sales force software
  • Customer service experience required
  • Confident
  • Excellent Telephone Manner
  • Professional written and spoken communication skills
  • IT literate
  • Willingness and enthusiasm to be part of a team and supporting the department as needed.


Core Competences

  • Enthusiastic & drive to succeed
  • Creative
  • Self-motivated
  • Ownership and responsibility
  • Strong, charismatic presenter
  • Organised
  • Ability to work on own initiative
  • Good communicator
  • Excellent attention to detail
  • Analytical


Find Your Nearest Showroom or Stockist

What's New?

Specification Manager

Date Added 01.10.21

Read Article

"We asked out team to tell us what Lecico means to them. The result is our new wall art in the office! It demonstrates who we are at Lecico and what we believe in. Of course it wouldn't be Lecico if we didn't throw in a few products for good measure! 😉🚽 "

#team #wallart


Product Information Assistant

Date Added 24.09.21

Read Article